- GENERAL -
INGREDIENTS | What are the ingredients in your butters?
- Almond Butter: Purely dry-roasted almonds (and a pinch of sea salt for the lightly salted version). Nothing else. We do not add oils, sugars, preservatives, or stabilizers, ever.
- Peanut Butter: Purely dry-roasted peanuts (and a pinch of sea salt for the lightly salted version). Nothing else. We do not add oils, sugars, preservatives, or stabilizers, ever.
- Cashew Butter: Purely dry-roasted cashews (and a pinch of sea salt for the lightly salted version). Nothing else. We do not add oils, sugars, preservatives, or stabilizers, ever.
CONSISTENCY | What is the consistency of your butters?
All of our butters are a creamy consistency. Due to the nature of almonds, it is the smoothest and easiest to drizzle or squeeze from a bottle. Cashew butter is significantly thicker, but still smooth, due to the composition of cashews. Peanut butter is in-between almond and cashew.
SHELF LIFE | What is the shelf-life of your butters?
We recommend a "best by" shelf life of 8-months. Once open, we encourage you to go through the butter quickly, no longer than 3-months, to ensure freshness and minimize separation. Refrigeration helps extend the shelf life but is not required. We believe in fresh foods so we grind often and encourage reasonably quick use.
ORGANIC / NON-GMO | Are your butters organic? Non-GMO?
We just launched our organic butters, give them a try and let us know your thoughts. Our organic almond butter pallet MOQ is 2400 lb. Our organic peanut butter pallet MOQ is 1200 lb.
Yes, our almond butter is non-GMO but we do not go through a non-GMO certification process. The reason is simple: it's a waste of time and money. We use California-grown almonds and there are zero GMO almonds available or trees planted in California. Our butters are non-GMO because getting a GMO California almond is simply impossible. We keep our prices low by avoiding unnecessary processes!
MOQs | What are your minimum orders?
You can order a single bucket (15 lb) of almond, peanut, and organic butter here on our website. We recommend purchasing in increments of 2 buckets as shipping is the most affordable.
Specialty butters (pistachio, walnut, hazelnut, and pecan) carry an order minimum of 480 / 600 lb, depending on packaging in 5-gal or 2-gal buckets.
- ALLERGENS -
ALLERGENS | Does your butter contain allergens?
Our tree nut butters contain their respective tree nut allergens (of course). While our roaster roasts both tree nuts and peanuts we have an extremely rigorous cleaning protocol after every roasting and the surfaces are tested to ensure no peanut residue remains.
Our peanut butter is ground in a separate facility from our almond butter and other tree nut butters. Our mill that grinds almonds and other tree nuts does not grind peanuts. The tree nut mill also undergoes an incredibly rigorous cleaning protocol between runs of different nuts.
Please click here for our full Cross-Contamination Policy.
- CANCELLATIONS, ORDER CHANGES OR RETURNS -
CANCELLATIONS | Can I cancel my order?
Unfortunately, orders cannot be placed once cancelled. We partner with a 3rd party fulfilment center, and they are fast!! Once an order is fulfilled, it is often impossible to retrieve, making all orders placed final.
ORDER CHANGES | Can I adjust my order after it is placed?
Unfortunately, orders cannot be changed once placed. This means we are unable to change the product ordered, shipping address, payment method, etc. We partner with a 3rd party fulfilment center, and they are fast!! Once an order is fulfilled, it is not possible for us to change.
Please be very careful to double check all information prior to submitting your order!
RETURNS | Can I return my order?
Unfortunately we are unable to accept returns. All sales are final. Please do not refuse the delivery, as we will not be able to accept the return or refund the purchase.
- SHIPPING -
SHIPPING | How much is shipping?
We offer ~3 business day shipping. Shipping costs decrease as buckets are added to the order; the sweet spot is an interval of 2.
Both UPS and freight carriers are still (sigh) experiencing significant shipping delays. Shipping times are not guaranteed. Please order far in advance if you need product by a certain date. Thank you for your patience!
Please note, we will do everything in our power to assist with shipping but we are not liable if a customer incorrectly inputs their shipping address.
SHIPPING | Where do you ship from?
We have distribution centers in Knoxville, TN and Salt Lake City, UT. We'll ship from the distribution center closest to you. Pallet orders (starting at 480 / 600 lb) are shipped via freight from CA or CO.
SHIPPING | What happens if my product arrives damaged?
While we aim to have your product arrive in tact, occasionally carriers damage product during transit. If this happens, please email us your order number and include various pictures: outside of the box, box including the shipping label, inside of the box including all packing material, pictures of the actual damage. This information will help us to place a claim with the carrier!
PACKAGING | What are your butters packaged in?
In a food-safe 2-gallon bucket containing 15 lb of nut butter. The measurements are 10x10x10 inches. Clients love this packaging for its convenience and reduced product & packaging waste.
Any order greater than 480 lb can be packaged in a 5-gallon bucket (40 lb), if desired.
LEAD TIME | If I were to place an order today, how long to ship?
If you are placing smaller online orders, your package will ship same- or next-day, depending on when you place the order. Orders placed before 2pm ET typically go out the same day.
If you are placing pallet orders, we request a minimum of 10-14 day lead time. Typically we can speed up this timeline but it's best to air on the side of caution, especially if it is your first pallet order.
- MISC -
SPEC SHEETS | Do you have specification sheets for your butters?
Yes, please ask at firstname.lastname@example.org
COMPANY | How long have you been around?
We have been proudly supplying both large and small businesses since 2017. We are always working to bring you the most natural, most flavorful, and most cost-effective product available so your business can thrive.